Shipping policy

Last updated: December 14, 2025

This Shipping Policy applies to all purchases made on getgoodies.shop and outlines our fulfillment and delivery practices.

1. Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

  • Fragile Item Handling: Since we sell ceramic mugs, we take extra care in packaging. Each item is individually wrapped in protective cushioning and placed in a reinforced box to ensure it survives the journey from the USA to New Zealand intact.

2. Shipping Time & Delivery Estimates We ship orders internationally from our United States facility directly to New Zealand.

  • Shipping Origin: All orders are dispatched from our warehouse located in Dumfries, Virginia, USA.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to New Zealand. No handling or delivery fees apply.

4. Import Taxes and Duties (GST)

  • Currency: All prices listed on our website are in US Dollars (USD).
  • No Surprise Fees: We ship to New Zealand on a DDP (Delivered Duty Paid) basis where possible. This means applicable New Zealand GST (Goods and Services Tax) is included in the product price or covered by us. You should not be asked to pay extra fees to the courier upon delivery.

5. Shipping Locations We currently ship exclusively to New Zealand. If your destination is not listed at checkout, please contact us for further assistance.

6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

  • Note: Please allow up to 48 hours for the tracking information to update, especially as the package clears US Customs before flying to New Zealand.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance procedures in New Zealand, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

8. Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Operator: David Portillo
  • Email: support@getgoodies.shop
  • Address: 4050 Dominion Dr, Dumfries, VA 22026-2428, USA
  • Phone: +1 603-937-7780